This privacy policy ("Privacy Policy") sets forth our commitment to respect your online privacy and recognize your need for appropriate protection and management of any Personal Information (as defined below) you share with us.
The words "you" or "your" or "User" or "Customer" as used herein refer to all individuals and/or entities accessing or using the Website/App for any reason. The words "we" or "us" or "our" or the "Company" as used herein refer to Ashok Laboratory and/or any of its associate/subsidiary/group companies.

This Privacy Policy describes the information we collect from you as part of our normal operations, and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about the Website/App, our Services, and practices so that you can make informed decisions.

This Privacy Policy is incorporated into and is subject to the Terms of Use, and the terms not defined here shall have their meanings ascribed to them in the Terms of Use. This Privacy Policy and the Terms of Use are effective upon your visit to our Website/App, or your use of the same. We encourage you to read the Privacy Policy and Terms of Use in their entirety before you use the Website/App and/or avail of our Services. We are extremely proud of our commitment to protect your privacy. We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our Services and recommend us to friends and family. Please read the following policy to understand how your Personal Information will be treated as you make full use of our Website/App and avail our services.
When you use our Website/App, we collect and store your Personal Information. Our primary goal in doing so is to provide a safe, efficient, and customized experience to our Users. This allows us to provide services and features that most likely meet your needs, and to customize our Website/App to make your experience safer and easier. Importantly, we only collect Personal Information about you that we consider necessary for achieving this purpose.
You agree that we may use your Personal Information to facilitate the services you request. You agree that we may use your Personal Information and other information we obtain from your use of the Website/App or at the time of patient registration to:

• Enable detailed examination of the medical tests conducted.
• Inform you about online and offline offers, products, services, and updates.
• Customize your experience on the Website/App.
• Enforce the Terms of Use.
• Perform other actions as described to you at the time of collection.

We do not rent, sell, or share your Personal Information with other people or non-affiliated companies except to provide products or services under the Terms of Use or this Privacy Policy, or under the following circumstances:

• To provide your Personal Information to physicians and other authorized health care professionals who need access to your laboratory report for diagnosis.
• To insurance companies, hospitals, physicians, or third parties for billing purposes.
• To support our healthcare operations, such as performing quality checks on your testing, teaching purposes, or developing normal reference ranges for the tests we perform.
• To respond to summons, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims.
• To government bodies or health departments as required for collecting or processing health information.
• To other laboratories/medical institutions for research and development purposes, from time to time, to reveal general statistical information about our Website/App, such as number of visitors, number and type of services purchased, etc.
• To transfer/disclose Personal Information about you to trusted partners, which may or may not be for commercial gain, to promote certain products/services.

The Company has implemented appropriate security practices and standards. These include a comprehensive, documented information security program, which contains managerial, technical, operational, and physical security control measures designed to protect the information we collect.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. We restrict access to your Personal Information to our employees who need the information to fulfil your requests or provide our services.
Our Website/App may contain links to other Websites/Apps. Please note that when you click on one of these links, you are entering another Website/App over which Ashok Laboratory has no control and will bear no responsibility. These Websites/Apps may require you to enter your Personal Information. We encourage you to read the privacy statements on all such Websites/Apps as their policies may differ from ours. Ashok Laboratory is not liable for any breach of your privacy or any loss incurred due to your use of these external Websites/Apps.
We reserve the right to update, change, or modify this Privacy Policy at any time. Any amendments to this Privacy Policy shall come into effect from the time of such updates, changes, or modifications, and these will be published on this Website/App.
The Company does not access, store, or keep credit card data. All credit card transactions occur through third-party gateways using Secure Server Software (SSL) for 128-bit encryption. Ashok Laboratory plays no role in the transaction, except for directing customers to the relevant gateway or webpage. Accordingly, Ashok Laboratory shall not be responsible or liable for any loss or damage due to any disclosure of Personal Information or any other information collected by the gateways or external Websites/Apps.